Operating in 52 Oregon cities, Portland General Electric Company serves approximately 814,000 customers, including nearly 100,000 commercial customers.
The J.D. Power and Associates 2009 Electric Utility Business Customer Satisfaction StudySM, ranked PGE the highest in the Western region in overall business customer satisfaction. Overall customer satisfaction is measured by examining six factors: power quality and reliability, billing and payment, corporate citizenship, price, communications and customer service.
PGE receives oversight from state and federal regulatory agencies, including the Oregon Public Utility Commission and the Federal Energy Regulatory Commission.
As Oregon’s largest utility, the PGE service territory attracts major employers in diverse industries, such as high technology and health care. Economic growth in northwest Oregon continues to fuel our customer growth rate
PGE has a diverse mix of stable generating resources that includes hydropower, coal and gas combustion, wind and solar, as well as key transmission resources. Our 13 power plants have a total combined generating capacity of 2,434 megawatts.
By managing our own power plants in conjunction with the available power supplies on the wholesale market, management believes our fully integrated power supply operations provide the flexibility and efficiency necessary to effectively balance our power supply resources to achieve the lowest possible cost for customers.
We began our business back in 1889, when a generator at Willamette Falls in Oregon City produced power to light 55 street lamps 14 miles away in Portland — the first long-distance transmission line in the nation.
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